I are actually traveling with American Airlines for many years now and am now very stunned at a modern occurrence. I'd just gotten back from holiday vacation to discover that my suitcase was missing. American Airways informed me I used to be supposed to get it back again the following day, yet I only got it two times later and located that my suitcase had been ripped open up and ruined.
I love AA but be sure to be certain they make sure things such as the entertainment along with other things are totally checked…..especially for the prolonged haul.
I'm unhappy to convey I am let down in American Airline’s dealing with of this issue. We by no means received our luggage right until late within the day on March 13th. To include insult to injuries we were billed $twenty five for each bag by American Airways for our return flight home Though we didn’t shell out to examine our bags on the way in which to your Virgin Islands.
I upcoming uncovered that there was no Responsibility Cost-free on board. In spite of getting told with the flight attendant that Responsibility Totally free were discontinued 18 months before, I know that we ordered things past March.
On Dec. 5th my spouse, Tamar and good friends Keith and Janet Burd And that i were returning from a seven day cruise on Movie star Cruise Lines. We were scheduled to return from Miami to Louisville, KY by way of Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we ended up vulnerable to lacking our connecting flight outside of Charlotte. The ticket agent confident us that we might have lots of time for making the relationship in Charlotte. Nicely, the flight got later on and afterwards as well as ticket agent then explained to us that we would need to make any connecting flight changes in Charlotte. Once the airplane last but not least arrived and all passengers boarded, there was Yet another hold off because of mechanical problems. Then, the flight was cancelled and we were told to return to the gate where an agent would rebook us. Alright so…..one hundred fifty passengers with 1 agent !
I wanted to take a moment to simply call out the excellent customer service Connie Sanders in the Dallas Office environment gave my spouse and I in an extremely stress filled circumstance. Connie went earlier mentioned and over and above to be certain we had been cared for and her amount of interest to restoring our trouble filled day was amazing, she single handedly restored my religion in the Business and she or he justifies congratulations for that operate that she does.
The baggage service (which wasn't American Airways) identified as me at 2am to let me know they might be bringing my bag out to my household!!!
I am so impressed by Tracy Miller during the reservations department. I unintentionally booked a flight to the incorrect location and was freaking out, and she labored with me to don't just get me to the correct desired destination and also discovered the identical selling price.
Owning just completed (3/18) a additional reading flight from Miami Airport to Philadelphia, we discovered that the service while in the Miami Airport through the American Airline persons was not according to productive or Skilled service. We were given incorrect directions to our check-in location, nonetheless when we experienced to have in line for a safety Test. We have been sent to the incorrect site for that functionality.
Are family would appriciate if some one could Call us in regards of my fathers death benifits or his retirema.
I are already an AA shopper for more than 25 several years. Your service happens to be disappointing to state the least. It is in all regions of service from check in to , tavel to baggage dealing with.
Flight from Ft Lauderdale at 5pm connecting to Charlotte NC at 6:30pm. The 1st flight left forty five minutes late making us overlook our connecting flight to Harrisburg, Pa. Explained to the following flight can be at midnight so we wait around until eventually then (I am with my disabled 84 year outdated mom) At midnight we are advised the flight was cancelled, there were no motels accessible and the following flight was twelve the next day.
Your insufficient response brought about me to cancel my trip which I told Anyone to at American.. Be sure to inform me what I do next..
The whole crew personnel was good , but this male went outside of the roles expectations and has to be praised and acknowledged. I’m also delighted we get a snack all over again.